Refund and Returns Policy

Thanks for supporting Two Point 3D! I print each 3D item on demand after you purchase it from my shop. That means I make your item for your order, rather than send you something that was already printed and sitting on a shelf.

Printed after you order

Your purchase comes before the printing. Please check the item description and any options you select before placing your order. If you have a question about an item, contact me before buying so we can talk about what you’re looking for.

Custom-print cancellations

Custom-print orders cannot be canceled unless the print has errored out. If a print errors out and I determine that it can no longer continue, I will approve a refund. A printing error alone does not automatically qualify an order for a refund.

A problem with your print

If your item arrives damaged, you receive the wrong item, or you notice a problem with the print, please get in touch. Include your order number or proof of purchase, the item name, and a description of what’s wrong. Damage claims will only be considered if you provide photo or video evidence that I accept after review. I photograph and video every print before shipment to document its condition.

Custom-printed items

I do not accept returns on custom-printed items. Custom prints are non-refundable except when a print has errored out and I determine that it can no longer continue, as described above. Please review the item description and your selected options carefully before purchasing.

If you have a question about this policy or a problem with your order, use my contact form and include your order details.

Returns of non-custom items

Returns of non-custom items may only be initiated after you receive written acceptance from Two Point 3D. Use my contact form with your order number, the item you wish to return, and the reason for your request. Please wait for written acceptance before returning an item.

Non-custom items must be returned within 7 days of the date you receive them, excluding Sundays. Sundays do not count toward this deadline. Items not returned within this period are not eligible for return.

Exchanges

Exchanges are available when I have a duplicate of the item or the item is easy for me to print again. Please contact me to discuss availability and arrange an exchange.

Shipping arrangements

My shop does not offer shipping by default. Shipping is at my discretion and can only be arranged after we have established communication and discussed the details. Please contact me to discuss shipping before placing an order that requires it.

When shipping is agreed upon, I handle it in-house from Central Florida. Shipping arrangements and any costs will be discussed directly with you.

Return shipping costs

If I determine that the buyer is responsible for the return, the buyer must pay the return shipping costs, subject to the reimbursement exception below. Please establish communication with me and obtain written return acceptance before sending anything back. Return instructions and any other shipping arrangements will be discussed directly.

I will reimburse return shipping only when I have approved the item for return, approved a full refund, and cannot provide a return shipping label. In that situation, reimbursement will only be issued after I receive a proper receipt for the return shipping cost. Please keep and provide your shipping receipt.

How approved refunds are paid

If you paid in cash, an approved refund will be made in cash in person. As an alternative, we can arrange the refund through Cash App, Venmo, PayPal, or Apple Cash.

If you paid online through my shop, your approved refund will be processed through the shop’s payment provider.

Questions about your order?

Send me a message with your order details. Thank you for supporting my 3D-printing business!